At GetSoftware.shop, customer satisfaction is our top priority. Because we sell digital products, our refund policy is designed to be clear, fair, and secure for both buyers and sellers.
🧾 Digital Product Nature
All products sold on GetSoftware.shop are digital downloads. Once a digital product is delivered, it cannot be returned like a physical item.
✅ Eligible Refunds
You may be eligible for a full or partial refund if:
- You did not receive the download link or license key.
- The software is not as described or is non-functional after following all instructions.
- You contacted us within 7 days of your purchase.
Note: We may request screenshots or details to verify the issue before approving a refund.
❌ Non-Refundable Situations
We do not offer refunds in the following cases:
- You changed your mind after purchase
- You purchased the wrong product by mistake
- You don’t have the technical knowledge to use the product
- You violated our terms of use (e.g., license key sharing or misuse)
📩 How to Request a Refund
To request a refund, please email us at igello823@gmail.com with:
- Your Order ID
- The email address used at checkout
- A short description of the issue
We’ll respond within 48 business hours and process valid refunds within 5–7 business days via your original payment method.
🔒 Fraud Protection
We monitor all purchases for fraud. Abuse of our refund policy may lead to your account being banned and purchases blocked in the future.